Introduction
This policy explains what Netz Intelligence Inc. does with personal information — what we collect, why we hold it, who we give it to, how long we keep it, and what you can require of us.
It covers our websites at netz.com and netz.ai, and the Netz platform. It describes our handling of information, not the features of our product.
The most important thing to understand: our two roles
Almost every question about privacy on a commerce platform turns on a single distinction, so we put it first.
When we decide what to collect and why — a demo request on our website, an account we open for a merchant, our own service email — we are the controller of that information, and this policy governs it directly.
When a merchant uses Netz to run their business, the information about their customers belongs to them. They decide what to collect, why, and for how long. We store and process it on their instructions, and we are the processor. In that situation the merchant’s own privacy policy governs, not this one.
Limits we place on ourselves
The rest of this policy is written to be consistent with the following. Each is a limit on what we may do with personal information.
- We do not sell personal information, and we do not rent or trade it.
- We do not use one merchant’s data for another merchant’s benefit. Accounts are isolated from each other.
- We do not build marketing lists of our own out of the records merchants store on the platform.
- We collect what providing the service requires, and we state what that is rather than reserving broad rights we do not exercise.
- When a merchant instructs us to delete something, we delete it, on the schedule set out below.
What we collect, and why
We group this by where the information comes from, because that is what determines how we may use it.
From visitors to our website
| What | Why we process it |
|---|---|
| Your name, work email, company and anything you write in the message field of a demo request | To contact you about Netz and arrange a demo. We do not add demo requests to a bulk marketing list. |
| IP address, browser and device type, pages viewed, referring page, timestamps | To operate and secure the site, understand which pages are useful, and detect abuse. |
| Information you send us by email | To answer you, and to keep a record of what was agreed. |
From merchants who use Netz
| What | Why we process it |
|---|---|
| Account and contact details for the people who use the platform | To create accounts, authenticate users, provide support, and send service notices such as password resets and security alerts. |
| Billing details and transaction records | To charge for the service, meet tax and accounting obligations, and handle disputes. |
| Usage and diagnostic data — what was accessed, when, and any errors | To keep the platform working, investigate incidents, and improve it. |
About a merchant’s own customers
A merchant’s Netz account may contain names, contact details, addresses, order history, subscription records, support conversations, and email or SMS engagement data about their customers.
We process all of it as a processor, on that merchant’s instructions and for no independent purpose of our own. We use it to provide the service on their instruction, to keep it secure, and to comply with the law.
Our legal bases for processing
Where the GDPR or a similar law applies, we rely on one of the following, depending on what we are doing.
| Basis | When we rely on it |
|---|---|
| Performance of a contract | Providing the platform to a merchant, billing for it, and supporting it. |
| Legitimate interests | Securing the service, preventing abuse and fraud, understanding how the product is used, and responding to a demo request you sent us. We balance these against your rights and do not rely on this basis where it would override them. |
| Consent | Optional analytics or tracking where the law requires consent, and any marketing you have specifically asked to receive. You can withdraw it at any time. |
| Legal obligation | Tax, accounting, and responding to lawful requests. |
Messages we send you
If you hold a Netz account we send you service messages — account confirmations, password resets, security and billing notices, and reports you have configured. They are necessary to operate the service, they are not marketing, and you cannot opt out of them while you hold an account.
If you asked us to contact you about Netz, for example by requesting a demo, we use the details you gave us for that purpose. You can tell us to stop at any time by replying or by writing to [email protected].
Messages you receive from a brand that uses Netz are not sent by us. That brand decides who it contacts and on what basis, and it is the controller of the contact details involved. We deliver those messages on its instruction, and its privacy policy governs them.
Where your information goes
Netz is operated from the United States and our infrastructure is primarily hosted there. If you are in the European Economic Area, the United Kingdom or Switzerland, your information may be transferred to and processed in the United States and in other countries where our service providers operate.
Where we make such a transfer we put an approved safeguard in place — normally the European Commission’s Standard Contractual Clauses, together with the UK Addendum where the UK GDPR applies — and we assess whether additional measures are needed for the destination country.
How long we keep it
| Information | How long |
|---|---|
| Demo and sales inquiries | While we are in contact with you, and up to 24 months after the last contact. |
| Merchant account and platform data | For as long as the account is active. After the account closes we keep it for a limited window so the merchant can export it, then delete it. |
| Billing and tax records | For as long as tax and accounting law requires, typically seven years. |
| Security and diagnostic logs | A rolling period measured in months, unless a specific incident requires us to keep them longer. |
A merchant can ask us to delete specific records sooner, and we act on that instruction unless we are legally required to keep them.
Automated processing
Some parts of the platform process information automatically. Where personal information is involved, the following limits apply.
- Automated processing operates on a merchant’s own data and produces output for that merchant only.
- We do not use one merchant’s data to train models that serve another merchant.
- We do not make decisions about you based solely on automated processing that produce legal effects or similarly significant effects on you.
How we protect information
We encrypt data in transit, restrict access to the people who need it for their role, separate merchant accounts from one another so that one cannot reach another’s data, log administrative access, and review our arrangements as the platform changes.
No system is perfectly secure and we do not claim otherwise. If a breach affects your information and the law requires us to tell you, we will, without undue delay.
Your rights
Depending on where you live, you may have the right to ask us to give you a copy of your information, correct it, delete it, restrict or object to how we use it, provide it in a portable form, or withdraw consent you previously gave. Where we rely on legitimate interests, you may object and we will stop unless we have compelling grounds not to.
To exercise any of these for information we control, email [email protected]. We will respond within 30 days, and will tell you if we need longer and why. We may need to verify your identity first.
For information held inside a merchant’s account, contact that merchant. They control it, and we will support them in answering you.
We will not treat you differently, or give you a worse service, because you exercised a privacy right. If you are in the EEA or the UK you also have the right to complain to your local supervisory authority.
United States state privacy rights
If you live in a US state with a comprehensive privacy law — including California, Virginia, Colorado, Connecticut, Utah and Texas — you have rights to know what personal information we collect and why, to access and delete it, to correct it, to receive a portable copy, and to appeal a decision we make about your request.
We do not sell personal information and we do not share it for cross-context behavioral advertising, as those terms are defined in the California Consumer Privacy Act. We do not use or disclose sensitive personal information beyond what is necessary to provide the service.
To make a request, or to appeal one we have refused, email [email protected]. An authorized agent may act for you if they provide proof that you gave them permission.
Children
Netz is a business tool and is not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, email [email protected] and we will delete it.
Changes to this policy
We update this policy as the product and the law change. The date at the top always reflects the current version. Where a change materially affects how we use your information, we will tell affected users directly rather than relying on you to notice.
How to reach us
Questions about this policy, or about information we hold, go to [email protected].
Netz Intelligence Inc., 400 Rella Blvd, Ste 207-298, Montebello, NY 10901, United States.
See also our Terms of Service. Netz Intelligence Inc., 400 Rella Blvd, Ste 207-298, Montebello, NY 10901, United States.